CONTACT US - CUSTOMER SERVICE
We are expecting technical issues with next day delivery meaning it is temporarily unavailable - we apologise for any inconvenience.
Please check our our FAQs first here before contacting us.
BANK HOLIDAY UPDATE: Please note that DHL will not be operating on Monday, 6th May. To receive your order ahead of the bank holiday, be aware of the cut-off times: 29th April, 2024 - Personalised Cans; 30th April, 2024 - Standard Delivery; 2nd May, 2024 - Next Day Delivery. Any orders collected on Friday, 3rd May 2024 will be delivered on Tuesday, 7th May.
Standard orders are delivered within 3 working days, Monday to Friday, with free standard delivery for orders over £40. We aim to deliver Personalised Cans within 4 working days. Please be aware in some circumstances our courier partners may take a little longer to deliver your beer. See our Delivery and Returns page for more details.
Customer Service operating hours: Monday to Friday, 9am – 6pm
Here’s our most common questions:
1) Where is my order?
2) Items missing from my order
4) Checkout, placing an order and website queries
5) EFP benefits
6) BrewDog Plus
For any queries with orders or any other queries we’re available via our support ticket request link here only. Please select the most relevant ‘subject’, from the dropdown options, to help speed things up.
Any contact received outside of this form will not be responded to. Our direct email address is only available due to accessibility purposes.
For PR enquiries please email: [email protected] This is for the media/journalists only and any other requests will not be responded to at this email address.
If you are unable to create a support ticket due to accessibility reasons please email [email protected]
Our brewery address is:
BrewDog PLC, Balmacassie Industrial Estate, Ellon, Aberdeenshire. AB41 8BX.
Cheers,
Team BrewDog