• Standard Shipping: Delivery within 3-4 business days. 
• Next Day Shipping: Delivery on next business day (orders before 2pm) 

Advent - Delivery notice

• Advent Pre orders estimated shipping date - From 20th October
• Next Day Delivery is not available on Advent Calendar orders
• Advent Calendars are shipped separately from additional items
• Additional items on Advent Calendar orders must exceed £50 to qualify for Free Shipping

Gift Cards

• Gift Cards are digital and will be sent via email
• Additional items on Gift Card orders must exceed £50 to qualify for Free Shipping

Additional Information 

• Next Day delivery not available on Personalised Cans 
• We aim to deliver Personalised Cans within 4-5 business days 
• Orders placed before 2pm on Friday will be delivered the following Monday 
• Orders placed after 2pm on Friday, or over the weekend, will be delivered the following Tuesday

• Order Confirmation: Once your order is placed, you will receive an order confirmation email. This means we have received your order in our system and pre-authorised your payment. 
• Order Shipment: Orders are typically delivered within 3-4 business days from the order date. You will receive a delivery notification email with tracking information once your order has been dispatched.

Delivery charges are calculated based on the method selected and the destination of your order. The delivery charge will be displayed at checkout before you complete your purchase.

Standard Delivery (UK Mainland) -

Orders under £50 - £4.95

Orders over £50 - £0.00

Next Day (order before 2pm). 

Orders under £50 - £7.95

Orders over £50 - £2.95

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver. 

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund. 

• There is a minimum order total of £15. 
• We use DHL and Yodel for all orders. 
• Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. 

For all orders please provide a local phone number, including country code (for example, +44 for UK), which the courier can use to contact you if they need more information to complete the delivery.

Please note: We do not deliver to the Channel Islands or to British Forces BFPO addresses.   

International Shipping

ur BrewDog UK online shop currently delivers to all UK addresses. We do not dispatch outside of the UK, though customers in France and Germany can still make purchases through our dedicated online shops. 

• If you provide us with your mobile number and email address at the checkout you will receive a text message/email on the day of delivery that will allow you to choose whether to deliver to a neighbour, deliver to a local collection point at a time that’s more convenient for you or deliver on another working day if that day. 
• If you don’t provide a number and you aren’t in, you’ll be left a card that will allow you to select from the above options. Should these delivery attempts fail, the goods will be returned to us and a full refund for the product will be issued to your original payment method, minus the delivery charge.  

 All goods require a signature from an adult who is over the age of 18. 

Delivery Address 

Please ensure your address is correct when placing your order. We are not responsible for orders undelivered or delivered to incorrect or incomplete addresses provided by the customer. If you need to change your address, please contact our customer support as soon as possible. 

Lost Packages: If your package is lost in transit, please contact our customer support. We will initiate a claim with the shipping carrier and work to resolve the issue promptly.

Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately. Our Customer Service team will assist you.

Refunds: 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk here and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable. 

If an order is upgraded beyond standard delivery, to next working day or Saturday delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge. 

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.